Customer Testimonials

Testimonials

Updated: 20-Sep-2017

"THIS WAS MY FIRST TRANSIT OF THE CANAL, IT WAS ALSO THE SHIPS FIRST AND ALSO THE FIRST OF THIS CLASS OF SHIP AS WELL FOR BP! THE EXPERIENCE WAS VERY PLEASANT AND I LOOK FORWARD TO FUTURE TRANSITS. ALL THREE PILOTS WERE VERY GOOD AND A PLEASURE TO WORK WITH."

-FROM MASTER PETER BRIAN HACKETT, M/V BRITISH DIAMOND, SIN 3017734, TRANSIT DATE 8/3/2017

"THANK YOU FOR GOOD SERVICE PROVIDED DURING ENTIRE TRANSIT. THE SERVICE PROVIDED BY ALL PERSONNEL FROM ACP, INCLUDING PILOTS IS VERY PROFESSIONAL AND ON VERY GOOD LEVEL. THERE IS NOTHING TO COMPLAINT ABOUT."

-FROM MASTER DRAZEN MLADINIC, M/V PARSIFAL, SIN 6014485, TRANSIT DATE 8/4/2017

"I WOULD LIKE TO COMMEND ALL ACP PERSONNEL, INSPECTORS AND PILOTS FOR THEIR PROFESSIONALISM. ALTHOUGH AS THE SAYING GOES, "THERE'S ALWAYS ROOM FOR IMPROVEMENT", WE COULD NOT FIND ANY PORTIONS THAT NEEDS FOR IMPROVEMENT. INSTEAD, WE WOULD LIKE TO SAY, THAT YOU CONTINUE YOUR EXCELLENT SERVICE TO YOUR CUSTOMERS."

-FROM MASTER MITCHELL LAGAS, M/V GLOBAL TOMORROW, SIN 6008857, TRANSIT DATE 8/3/2017

"PANAMA PERSONNEL VERY COOPERATIVE, APPROACHABLE.     GOOD JOB ALL PANAMA PERSONNEL, SPECIFICALLY THOSE PERSON WHO CAME ONBOARD.     JOB WELL DONE. HOPE TO SEE ONCE AGAIN AND AGAIN."

-FROM MASTER WILFREDO M CASENAS, M/V ULTRA INTEGRITY, SIN 3016645, TRANSIT DATE 8/3/2017

"THANK YOU FOR ALLOWING ME TO SHARE MY VIEWS AND EXPERIENCE OF MY TRANSIT.       PLEASE SEE ATTACHED DULY FILLED SURVEY FORM. IN GENERAL, THE WHOLE TRANSIT EXPERIENCE ON THE NEW LOCK WAS VERY SATISFACTORY.  I LOOK FORWARD FOR OUR NEXT TRANSIT SINCE THIS WILL BE THE LONG-TERM ROUTE OF MY VESSEL."

-FROM MASTER DENNIS CELERIAN, M/V AKINADA BRIDGE, SIN 6014575, TRANSIT DATE 8/4/2017

"EVERY PERSON IS VERY GOOD AND EXCELLENT. TRANSIT PANAMA CANAL I FEEL THAT IS VERY EXCELLENT AND SATISFACTION. THANK YOU VERY MUCH!"

-FROM MASTER LU WEI , M/V EIDER, SIN 3004580, TRANSIT DATE 8/4/2017

"YOUR TRANSIT SERVICES ARE VERY EXCELLENT FOR OUR SMOOTHLY TRANSIT CANAL. I WAS VERY SATISFIED WITH ALL SERVICES WITH MY APPRECIATION."

-FROM MASTER HE YUAN, M/V MAPLE AMBITION, M/V 6014586, TRANSIT DATE 8/7/2017

"VERY PLEASED WITH THE NEW LOCKS, AVOIDING DAMAGE TO MY SHIPS SIDE. PREVIOUS TRANSIT WITH BOW FLORA USING OLD LOCKS WAS ALSO CONDUCTED WITHOUT SCRATCHING THE PAINT, SO IT IS POSSIBLE AND SHOULD BE STRESSED THE IMPORTANCE TO ALWAYS CONDUCT SOFT MANEUVERS IN LOCKS."

-FROM MASTER LARS STEFAN GRONLUND, M/V BOW STAR, SIN 6002404, TRANSIT DATE 8/9/2017

"IT WAS MY SECOND TIME TO PASS THE PANAMA CANAL AS A MASTER, BUT EVEN NOW, I CAN SAY ONLY THE SAME THINGS: VERY GOOD SERVICE AND COMMUNICATIONS WITH ALL PANAMA CANAL AUTHORITIES, PILOTS AND BOARDING OFFICERS. ANCHORING POSITIONS AND SERVICE BY CRISTOBAL AND FLAMENCO SIGNAL STATIONS WERE VERY GOOD. EXCELLENT ORGANIZATION AND COOPERATION DURING TRANSITING OF PANAMA CANAL. THANKS A LOT FOR ASSISTANCE TO ALL OF THEM."

-FROM MASTER MIHAIL A GACHEVSKI, M/V SEAMUSE, SIN 3007559, TRANSIT DATE 8/9/2017

"VERY GOOD COOPERATION, COURTESY & EFFICIENT SERVICE RENDERED BY CANAL PERSONNEL IN HAVING A SAFE CANAL TRANSIT. CONTINUE WITH EXCELLENT COOPERATION & SERVICE PERFORMANCE."

-FROM MASTER ZARIR SAM AMARIA, M/V NYK ROMULUS, SIN 6005645, TRANSIT DATE 8/9/2017

"KEEP DOING YOUR BEST SERVICE ALL THE TIME. SAFETY MUST BE THE PRIORITY ALWAYS. WE ALWAYS APPRECIATE YOUR SERVICE. KEEP IT UP AT ALL TIMES. SEE YOU NEXT TIME AGAIN."

-FROM MASTER E. B. DUCOY, M/V CONDOR ARROW, SIN 3015938, TRANSIT DATE 8/13/2017

"I WOULD LIKE TO THANK PAN CANAL SERVICE FOR A VERY GOOD AND PROFESSIONAL COOPERATION. ESPECIALLY ALL PILOTS, WHICH WERE VERY COURTEOUS AND PROFESSIONAL. THANK YOU FOR A GOOD SERVICE."

-FROM MASTER DARIUSZ SANDER, M/V GASCHEM HAMBURG SIN 6008920 TRANSIT DATE 8/16/2017

"POSITIVELY RECOGNIZE ACP PERSONNEL. ALL WAS IN GOOD ORDER AT THIS TIME. KEEP ALSO IN A FUTURE HIGH QUALITY AND WELL EXPERIENCE BOARDING PILOTS AS FOR TRANSIT AND FOR LOCKING”.

-FROM MASTER ILGIZERS HALIMOVS, M/V CORSAIR, SIN 3017819, TRANSIT DATE 8/15/2017

"BOTH PILOTS WHO WERE ONBOARD DURING THE TRANSIT WERE VERY COMPETENT AND IT WAS A PLEASURE TO WORK TOGETHER WITH BOTH OF THEM. IN ADDITION, WE WERE IMPRESSED HOW FAST THE LINE-HANDLERS WERE ABLE TO HANDLE THE LINES AT THE LOCKS. HOGNI OLAVSSON A HEYGUM"

-FROM MASTER MAERSK LAUNCHER, SIN 6014645, TRANSIT DATE 8/19/2017

"HAVE NO COMPLAINTS AND IT WAS INDEED A POSITIVE EXPERIENCE PARTICIPATING IN VESSEL'S MAIDEN TRANSIT OF THE IMPRESSIVE PANAMA CANAL. WOULD LIKE TO SAY MANY THANKS FOR THE SERVICE PROVIDED AND WE WERE/ARE VERY SATISFIED AS YOU CAN SEE. ALSO, MANY THANKS FOR THE PLACARD WE RECEIVED FOR VESSEL’S MAIDEN TRANSIT OF THE IMPRESSIVE PANAMA CANAL. IT WILL BE POSTED IN A PROMINENT LOCATION ONBOARD FOR ALL TO SEE."

-FROM MASTER HOGNI OLAVSSON A HEYGUM, M/V MAERSK LAUNCHER, SIN 6014645, TRANSIT DATE 8/19/2017

"ALL PILOTS AND BOARDING OFFICERS WERE EXTREMELY COURTEOUS AND MADE THE TRANSIT A PLEASURE. THE PILOTS ESPECIALLY EXPLAINED ALL ASPECTS OF THE TRANSIT AND WERE EXTREMELY PROFESSIONAL. LINE HANDLING TEAM WERE PROFESSIONAL AND WELL MANNERED. THE TRANSIT WAS VERY SUCCESSFUL AND WAS ENJOYED BY ALL ON BOARD. THANK YOU FOR TEAM'S EFFORTS."

-FROM MASTER GRAEME RICE, M/V MAERSK SEVILLE, SIN 6009054, TRANSIT DATE 8/25/2017

"THANK YOU FOR YOUR GOOD SERVICE AND PROFESSIONAL PERFORMANCE. VERY GOOD AND PROFESSIONAL SERVICE PROVIDED BY PANAMA CANAL EMPLOYEES AND PILOTS. THANK YOU FOR YOUR SERVICE."

-FROM MASTER DARIUSZ SANDER, M/V GASCHEM HAMBURG, SIN 6008920, TRANSIT DATE 8/26/2017”

"ONLY TO RECOGNIZE ONE MORE TIME THE PROFESSIONALISM OF PANAMA CANAL AUTHORITIES, PILOT, AND WORKERS."

-FROM MASTER BRAIDIS MENDOZA, M/V ABDALA, SIN 6006785, TRANSIT DATE 8/25/2017

"THE CANAL BOARDING OFFICER WAS EXCELLENT, PLEASING MANNERS, COURTEOUS, AND A VERY HONEST MAN. BOTH CANAL PILOTS WERE EXCELLENT, VERY COURTEOUS AND SKILLED. I FIRST TRANSIT THE CANAL IN THE YEAR 1994 AS A CHIEF OFFICER. SINCE THE YEAR 2002, HAVE BEEN TRANSITING THE CANAL QUITE REGULARLY. SERVICES HAVE IMPROVED, THE STATE OF ART TECHNOLOGY IMPLEMENTED, AND THE BEST QUALITY SERVICE BEING RENDERED TO CUSTOMERS AT THE SAME TIME THRIVING TO ACHIEVE EVEN BETTER. MY LAST CANAL TRANSIT WAS A PLEASANT EXPERIENCE. THANK YOU AND CONGRATULATIONS FOR YOUR TOP GRADE AND PROFESSIONAL SERVICE."

-FROM MASTER VISWANATH SIVASAILAM, M/V BOCHEM BRUSSELS, SIN 3016606, TRANSIT DATE 8/25/2017

"WOULD APPLAUD ALL PERSONNEL INVOLVED IN THE WHOLE TRANSIT OPERATIONS FOR A JOB WELL DONE AS USUAL. THE PILOTS FOR THEIR KIND AND PROFESSIONAL DEMEANOR DURING THE WHOLE DURATION OF TRANSIT."

FROM MASTER LESTER F DAGPIN, M/V MONT BLANC HAWK, SIN 6014675, TRANSIT DATE 8/28/2017

"CANAL TRANSIT OPERATION WAS HANDLED IN GENERALLY GOOD SYSTEM AND PROCEDURES. PLEASE MAINTAIN THE GOOD AND SAFE SERVICE. RECOGNIZE ACP PERSONNEL DONE THEIR JOB IN A PROFESSIONAL MANNER."

-FROM MASTER ARIEL ABATAYO STAR MARIELLA, SIN 3009775, TRANSIT DATE 8/24/2017

"I CAN SEE THAT THE SERVICE BEING PROVIDED BY ACP PRIOR TO TRANSIT, WHILE TRANSITING AND UPON COMPLETION OF TRANSIT IS VERY PROFESSIONAL. SO FOR ME, YOU ONLY HAVE TO KEEP UP THE GOOD WORK. THANK YOU."

-FROM MASTER FERDINAND CARANGAN, M/V STAR SPIRIT, SIN 6013336, TRANSIT DATE 8/29/2017

"TOTAL SATISFACTION DURING MY VESSEL STAYING & TRANSITING AT PANAMA CANAL. MANY APPRECIATIONS DURING STAYING AND TRANSITING PANAMA CANAL."

-FROM MASTER WENHUA SHUAI, M/V BAO RUN, SIN 6014728, TRANSIT DATE 8/30/2017